Privacy Policy

1. Introduction

Soniv is committed to protecting the privacy of its users. This Privacy Policy explains how information is collected, used, and disclosed by Soniv when you use the website and services.

2. Information Collected

The following types of information may be collected when you use the Soniv platform:

• Identity Data: Includes first name, last name, username, or similar identifiers.
• Contact Data: Includes email address and telephone number.
• Financial Data: When you purchase tickets, payment information is processed by third-party payment processors (e.g., Stripe, PayPal). Soniv does not store your full credit card number.
• Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, and operating system and platform.
• Usage Data: Includes information about how you use the website, products, and services, such as your browsing history and the events you interact with.
• AI-Related Data: For features like "Vibe Match," your search queries and interactions with event recommendations are collected to improve the service.

3. Use of Information

Your personal data is used for the following purposes:

• To create and manage your account.
• To process transactions and send you related information, including purchase confirmations and invoices.
• To provide, maintain, and improve the services, including the AI-powered "Vibe Match" feature.
• To personalize your experience by showing you content that is more relevant to you.
• To communicate with you about products, services, offers, promotions, and events.
• To monitor and analyze trends, usage, and activities in connection with the services.

4. Sharing of Information

Your information may be shared as follows:

• With Event Organizers: When you purchase a ticket for an event, your Identity and Contact Data may be shared with the event organizer.
• With Payment Processors: Financial Data is shared with third-party payment processors to facilitate transactions.
• With AI Service Providers: Anonymized and aggregated data may be shared with AI service providers to improve the "Vibe Match" feature. No personally identifiable information is shared for model training.
• For Legal Reasons: Information may be disclosed if required by law, such as to comply with a subpoena or other legal process.

5. Data Retention

Your personal data is retained for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, the amount, nature, and sensitivity of the personal data are considered.

6. Cookies and Local Storage

The site uses cookies and local storage to distinguish you from other users. This helps provide a good experience and allows for site improvement. You can configure your browser to refuse cookies, but some parts of the service may not function properly.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information, please note that the data is transferred to the United States and processed there.

8. Children's Privacy

The services are not intended for individuals under the age of 13. Soniv does not knowingly collect personally identifiable information from children under 13. If it is discovered that a child under 13 has provided personal data, the information will be deleted from the servers immediately.

9. Your Legal Rights

You have certain rights in relation to your personal data, including the right to access, correct, erase, or transfer your data. You may also have the right to object to or restrict certain processing. To exercise these rights, please contact the support team.

10. Contact Information

If you have any questions about this Privacy Policy, please contact: support@soniv.app